Policies & Support

Quotes, Orders & Payment

Your quote identifies the vehicle, selected finish, included pieces, price and currency. Check the year, make, model, trim and steering side, as well as which rows are included.

Review the quoted shipping cost, estimated dispatch and delivery, and any applicable duties, taxes, return or warranty terms before you confirm. A fit enquiry starts the quote process. Follow the payment instructions in your written order confirmation and keep your order reference.

Shipping & Delivery

Enter your country and ZIP or postal code in the enquiry form so we can confirm availability and estimate shipping. The quote distinguishes order preparation from transit time and says whether duties and taxes are included or payable on delivery.

Check the full delivery address before dispatch. Contact us as soon as possible to request a correction. We share tracking when the carrier provides it. If we cannot ship within the stated timeframe, we will explain the revised timing and your options, including cancellation and a refund for unshipped items where applicable.

Changes, Returns & Refunds

To change or cancel an order, contact support with the order reference and the requested change. Whether a change is possible depends on the production and dispatch status. We will confirm any effect on price, timing or refund eligibility in writing.

For a change-of-mind return, check the eligibility, request period and return shipping terms in your written quote. A set made to your specifications or clearly personalised may have different cancellation and return rules. Consumer rights for faulty, damaged or incorrectly supplied goods still apply where required by law.

To request a return, send your order reference and the reason to support. We will confirm the next steps, return address, who pays return shipping and, when a refund applies, the amount, method and timing.

Fit & Installation

If a mat does not fit, send your order reference, vehicle details and photos of the footwell and fixing points. We will compare the set with the agreed vehicle and layout.

Follow the installation instructions for your set. Remove any existing loose mats before fitting replacements. Secure the driver’s mat and check that every pedal moves freely before driving. If a mat moves or obstructs a pedal, remove it before driving and contact support.

Damage, Missing Items & Warranty

If your shipment is damaged, incomplete, incorrect or overdue, contact support with your order reference and a description of the issue. Photos of the affected item, packing label and packaging can help us identify what happened.

We will review the issue and confirm the available remedy, such as sending a missing piece, repair, replacement or refund, depending on the circumstances and applicable rights. Any commercial warranty period and coverage are stated in your written order terms. Your applicable statutory rights are separate.

Privacy & Site Storage

Zhengzhou Susuo Trading Co., Ltd. operates CabinArc and handles information submitted through this site.

When you submit an enquiry, we receive your name, email, vehicle details, message and any destination information or photo you choose to provide. We use that information to check fit, prepare quotes, arrange orders and provide support. Keep payment details out of forms and chat messages.

The chat stores your messages and replies. A chat identifier is kept in your browser session so you can continue the conversation in the same tab. We also use technical records to manage site access and limit misuse.

We use hosting and communication providers to operate the site. If you place an order, delivery providers receive the details they need to deliver it. If you contact us through WhatsApp or email, the service you choose processes those messages under its own privacy policy.

Retention depends on the enquiry or order status, ongoing support and applicable recordkeeping requirements. Contact support to ask about your information or to request access, correction or deletion where applicable.